Products

Opinionmeter customer research technology offers a range of integrated approaches to capturing real-time customer feedback. Our interactive touch-screen devices engage your customers right at the point of experience. We extend that capability to mobile phones, the web and to paper as well. With Opinionmeter technology, ask the same questions and assemble reports from pooled responses across all these engagement options, seamlessly.

iPad, iPhone and iPod(Touch)

The newly-available Opinionmeter TouchPoint Mobile app is a natural extension of our many-year focus on capturing real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience. In extending our solutions to include the iPad, iPhone and iPod(Touch) you now have new device choices. Their sleek new look and user ergonomics bring some exciting additional functionality in the form of new question types in addition to full compatibility with traditional Opinionmeter capabilities. More... Kiosk Feedback Device

Kiosk

This attractive yet rugged touch-screen device is the unit of choice for in-store feedback where space permits and mains power is available. It can sit on a desk or be stand-mounted. The large screen size maximises ease-of-use. Multimedia adverts or promotions can run on-screen in idle time. Both wireless and wired connection to your network are supported. The optional swipe-card reader allows integration with your other customer loyalty and contact or identification strategies. To attract and maximise customer attention, choose from various signage options. More...

Tablet PC

Tablet Feedback Device

This small form-factor “Tablet” PC is ideal as a desktop unit for space-constrained customer-facing service points, or for use by an interviewer in intercept surveys. In fixed locations, power is supplied by the mains plug-pack. In a mobile setting, the tablet gives a good mix of small unit size and low weight with a large enough screen for ease of use, providing hours of continuous work under battery power when canvassing customer opinion whilst on the move. A wireless (WiFi) network connection is standard. Where an internet connection in the field is not available, data is stored locally and automatically sent to the repository when next in WiFi range. More…

Hand-held (PDA)

The hand-held personal digital assistant (PDA) device is amongst the smallest of our touch-screen range. Typically using a stylus for on-screen selections, this small unit is a good choice where the customer situation demands a very compact, light-weight, minimally intrusive yet still robust way to engage the questions. Battery operation is the normal usage mode with this device. Just like the rest of the Opinionmeter family, when out of wireless range, PDA data is stored until Internet connection is restored. More...

Online Web surveys

Web surveys remain a popular choice with business for certain customer engagement situations. With Opinionmeter as your survey platform, it is simple to have a strategy which mixes device-based and web-based surveys with centralised data storage and reporting. The Opinionmeter solution creates a mini-website dedicated to your survey which carryiesyour brand, welcome and explanatory text, with a look and feel aligned closely to your site and aesthetic needs. Access can be public (by open link, clickable by any visitor to your site or encountering the published survey URL) or private, by email invitation to a specific list of customers. More…

Mobile web surveys

These days, many mobile phones are capable of interacting with the Web. Opinionmeter brings you innovative ways to leverage that capability so that your customers can engage your surveys on their own phones. More...

Paper form-based surveys

Paper-based surveys have long played valuable role in gathering customer opinion. Opinionmeter supports these as well. Your questions, which might be the same as those published to devices and/or the web, are printed to a paper form for engagement by customers. When filled-out, those forms are read by a scanner to extract their answers to the central result repository, for merging and reporting with data from touch devices and the web. More…

Integration across all data collection methods

Opinionmeter surveys can be published to kiosks, hand-held touch-devices, the web and paper forms. Our “design-once, publish-anywhere” capability makes a mixed-mode survey strategy easy.

No matter how and where they’re published, your survey’s answers are brought together and seamlessly reported, regardless of the modality the customer used to engage them.

Reporting

Using surveys to collect customer opinion and feedback is just the start of the story. It’s what you do with what you collect that really matters. That’s where reporting is critical.The Opinionmeter survey solution contains an in-built, sophisticated analysis and reporting system. Do you want to see your data enterprise-wide? Or by individual locations and devices? Or by individual questions? Or by trends over time? It’s all easy to do. And here’s an important bonus: with internet-connected devices, your pool of data is always up-to-the-minute, so your reports can be, too. More...