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Elements of an Opinionmeter Solution

Our approach begins with touch-screen technology products which present questions to your customers.  But, our solution is about much more than simply hardware.

Essential Customer Feedback Elements

The ESSENTIAL ELEMENTS of our solution are:

  • a range of touch screen devices for different physical and connectivity situations.
  • a web-accessible Survey Management console to create and edit surveys and publish these to the devices.  Many question types are available, with logical branching, emergency alerts, multi-lingual support, text-to-voice, and more.
  • the ability to publish the same questions to the web, or to mark-sense paper forms (for automated reading).
  • a centralised repository which collects and collates all answers across all deployment / engagement methods.
  • a web-accessible reporting Console to design, edit and secure reports, and specify auto-run dates and recipients.

PLUS

  • We offer a spectrum of service options.  The system is easy to learn and use, so "DIY" appeals to many clients.  But we have a "full-service" option as well, where we do the design and reporting for you.  Any intermediate mix is available, too.

See engagement options for more information.

The feedback loop to success

Feedback Loop to Success

See also the keys to successful surveys


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