Customer Feedback Surveys - start here!

Opinionmeter captures customer feedback and satisfaction at the point-of-experience

Understanding and acting upon what your customers think, like and want should be a strategic focus for any business, and surveys are a great way to get that information. Opinionmeter makes customer surveying easy.

The Opinionmeter platform provides multiple methods for distributing surveys to customers. We supply kiosks for in-store surveys, a variety of mobile technologies for intercept surveying, plus online and paper-based surveys tools. All are tightly integrated, enabling author-once with multi-platform distribution, and consolidated data capture and reporting from multiple survey modes and locations. With Opinionmeter, you can manage all your survey needs from one survey management platform.

Our range of touch-screen devices is now wider than ever, with the addition of Apple’s iPad, iPhone and iPod (Touch). We continue to offer our popular and robust kiosk (stand, desk or wall mount, in various sizes) plus several smaller and hand-held options. There’s certain to be a device size and style that suits your context, to present surveys to your customers as they wait, as you serve them, as they leave or as you intercept them.

The special strength of Opinionmeter continues to be surveys at the point-of-experience, where opinions are immediate and at their freshest, bringing you the clearest insights. Annual satisfaction surveys or after-the-fact follow-ups simply can’t match the timeliness of on-the-spot surveying.

Opinionmeter devices are web-enabled, feeding answers back to a central repository in real time. Sophisticated reporting sorts and analyses the data, by question, device, by location or enterprise-wide, delivering superbly formatted reports on demand or by scheduled automated delivery.

Opinionmeter's years of development and experience really shows in the depth, reliability and simple-to-use sophistication of this platform – and all that corporate background brings our clients real benefits.

Opinionmeter ticks all the boxes in point-of-experience customer surveys.

Ready to know more? Start here:

The essential elements of an an Opinionmeter Solution more...
Keys to a successful customer survey campaign more...
Choosing the device / methodology strategy more...
What type of questions can I ask? more...
Surveying Cutomers at the point of Experience: read our whitepaper (3MB)