Customer Opinion Surveys - start here!
Opinionmeter captures customer opinion and satisfaction at the point of experience
Understanding and acting upon what your customers think, like and want should be a strategic focus for your business. What better way to find out than to simply ask them?
Opinionmeter makes customer surveying easy. Our range of touch-screen devices - kiosk-style, desktop and hand-held - present your customers with relevant questions at locations that make sense in your context: as they wait, as you serve them, or as they leave. Opinions gathered this way, at the point of experience, are more immediate than annual "satisfaction" surveys or after-the-fact follow-ups, and give fresh insights.
Opinionmeter devices are web-enabled, feeding answers back to a central repository in real time. Sophisticated reporting sorts and analyses the data, by question, device, by location or enterprise-wide, delivering superbly formatted reports on demand or by scheduled automated delivery.
Opinionmeter can also publish the same questions to the Web, or to a machine-readable paper form, or to an automated IVR phone service. Data from all sources merges seamlessly for reporting.
Opinionmeter's years of development and client experience gives you real benefits: hints and examples from earlier projects, fast deployment, easily-managed processes and sophisticated, on-demand reporting using up-to-the-minute data.
Opinionmeter ticks all the boxes in the capture, collation and reporting of customer satisfaction and opinion, in real time, as they experience your services
Ready to know more? Start here:
- The essential elements of an an Opinionmeter Solution more...
- Keys to a successful customer survey / satisfaction campaign more...
- Choosing the device / methodology mix more...
- What type of questions can I ask? more...
- Surveying Cutomers at the point of Experience: read our whitepaper (3MB)
